Privacy Policy | Growth Systems

1. Who we are and what this policy covers

1.1 Us. Growth Systems LLC ("Growth Systems," "we," "us") builds websites, AI Receptionists, and automations for local service businesses. Our address is 8029 West McNab Rd, Tamarac, FL 33321.

1.2 What this policy covers. This policy explains how we handle personal information about:

people who visit getgrowthsystems.com, use our demos, contact us, or book a call;
owners and staff of businesses we contact about our services; and
owners and staff of our client businesses.

1.3 Information we handle for our clients. When we run websites, phone numbers, text messaging, AI Receptionists, review requests, and other services for a client business, we handle information about that business's customers on the client's behalf, under our agreement with the client. That client's own privacy policy governs that information. If you're a customer of one of our clients, please send privacy questions and requests to that business; we'll help them respond. If a client is a healthcare provider, we handle patient information only under a Business Associate Agreement.

2. Information we collect

What	Examples	Where it comes from
Contact details	Name, business name, phone number, email, mailing address	You, through forms, surveys, chat, calls, and email
Inquiry and qualification answers	What you're looking for, your current website, survey answers	You
Scheduling details	Demo and onboarding call times	You, through our booking pages or our AI Receptionist
Communications	Emails, texts, chat messages, and recordings and transcripts of calls and voice sessions with our AI Receptionist or our team	You
Client onboarding details	Legal business name, tax ID (EIN), business address, hours, services, logos, photos, website content, and the access you grant us to your domain and Google accounts	You, if you become a client
Business texting registration	The business and contact details carriers require to register your business for texting (A2P 10DLC)	You, if you become a client
Payment details	Billing name, and card or bank details processed by our payment processor. We see limited details, such as the last four digits	You and our payment processor
Identity verification	Our phone provider's verification partner may verify a client owner's identity before business phone numbers are set up. That partner collects and processes the information it needs under its own terms. We don't ask you to send ID documents to us	The verification partner
Public business information	Business name, phone, address, website, hours, reviews, ratings, photos, and posts from public listings such as Google Maps and Google Business Profiles, business websites, and social pages	Public sources, collected with software tools
Device and usage information	IP address, browser, device type, pages viewed, the page that referred you, and cookie identifiers	Collected automatically when you use the Website, including by the Meta Pixel (Section 7)

3. How we use information

We use personal information to:

respond to you, run our demos, and schedule and hold calls;
answer calls and messages through our AI Receptionist, which uses AI technology from our service providers to understand and respond to callers;
find businesses that may benefit from our services, contact them by phone or email, and build website previews for demo calls from their public business information;
provide our services to clients, including onboarding, building their systems, carrier registration, phone number setup, and support;
bill clients and keep business and tax records;
send texts only to people who agreed to receive them, and marketing texts only to people who separately agreed to those;
improve our services, train our team, and measure and improve our advertising;
protect against fraud, abuse, and security threats; and
comply with the law and enforce our agreements.

4. Text messaging

4.1 Consent. We text you only if you opt in through a form, survey, chat widget, or booking page, ask us to text you during a call, or opt in during client onboarding. We send marketing texts only if you separately opt in to them. Agreeing to texts is never a condition of buying anything.

4.2 The details. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or contact contact@getgrowthsystems.com or (954) 335-7769. We keep records of when and how you opted in and out.

4.3 Mobile information. We do not share mobile phone numbers, text-messaging opt-in data, or consent records with third parties or affiliates for their marketing or promotional purposes. The sharing described in Section 6 excludes text-messaging originator opt-in data and consent; we share that information only with the providers that deliver our messages and support our services.

5. Calls and recordings

5.1 AI Receptionist. Our AI Receptionist answers our demo line, (954) 799-4034, calls to our main line, (954) 335-7769, and voice sessions on our website. It tells you it's an AI, and that the call may be recorded. Calls and voice sessions with it may be recorded and transcribed.

5.2 Calls with our team. We may record demo, onboarding, and support calls with our team. We'll tell you at the start of any recorded call.

5.3 Your choice. By continuing after a recording notice, you agree to the recording. If you don't want to be recorded, end the call and email us instead.

5.4 Why we record. We use recordings and transcripts to respond to you, keep accurate records, train our team, improve our services, and resolve disputes.

6. How we share information

We share personal information only:

with service providers that help us run our business, such as website hosting; our CRM, forms, scheduling, messaging, phone, and AI voice platform; payment processing; email and file storage; video meetings; outreach email tools; SEO and business-listing partners; and design contractors. They may use the information only to provide services to us;
with phone carriers and registration services to register client businesses for business texting and to set up phone numbers;
with a verification partner that our phone provider uses to verify a client owner's identity;
when you ask us to, such as connecting you with someone or sharing a report;
for legal reasons, when required by law or legal process, or to protect the rights, property, or safety of anyone; and
in a business transfer, such as a merger, sale, or reorganization, where this policy or one at least as protective continues to apply.

We don't sell personal information for money. Advertising platforms such as Meta receive information about Website visits through the Meta Pixel (Section 7.2).

7. Cookies and similar technologies

7.1 What we use. Our Website uses cookies and similar technologies to keep it working and to support tools we embed, such as our chat and voice widget, forms, survey, and booking pages. Those tools are run by our service providers, which may set their own cookies. Our website host's built-in analytics measures visits, such as pages viewed, referring sites, and device and browser type.

7.2 Advertising (Meta Pixel). We use the Meta Pixel, a tool from Meta Platforms, on our Website and booking pages. It lets Meta receive information about your visit, such as the pages you view and whether you submit a form, along with cookie and device identifiers. Meta may connect that information to your Facebook or Instagram account. We use it to measure our ads, show our ads to people who visited our Website, and reach people similar to our visitors. Meta handles this information under its own privacy policy. If we add other advertising or analytics tools, we'll update this policy first.

7.3 Your controls. You can block or delete cookies in your browser settings. Some features, such as chat and forms, may not work without them. To limit ads based on your visits, adjust the ad preferences in your Facebook or Instagram settings, or use a browser or extension that blocks trackers.

8. How long we keep information

We keep personal information only as long as we need it for the purposes in this policy:

Prospects and inquiries: until we're no longer in contact about our services, or sooner if you ask us to stop contacting you or to delete your information.
Clients: for the length of the relationship, then as long as needed for tax, accounting, legal, and dispute purposes.
Recordings and transcripts: as long as they're useful for records, training, quality, or resolving a dispute.
Opt-outs and do-not-contact requests: for as long as needed to honor them.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, and we limit access to people and providers who need it. No system is perfectly secure, and we can't guarantee absolute security.

10. Your choices and requests

10.1 What you can ask for. You may ask us to:

tell you what personal information we have about you and give you a copy;
correct information that's wrong; or
delete your information.

10.2 Stopping our messages. You can stop marketing emails with the unsubscribe link in any email, stop texts by replying STOP, and stop calls by telling us. We'll add you to our internal do-not-contact list.

10.3 How to ask. Email contact@getgrowthsystems.com with the subject "Privacy request." To protect you, we'll verify your request, usually by confirming it from the email or phone number we have for you. Someone you authorize in writing may ask for you. We'll respond within a reasonable time and within any period the law requires. If you disagree with our response, reply and ask us to reconsider.

10.4 Limits. We may keep information we need to complete a transaction, meet legal or tax obligations, resolve disputes, prevent fraud, or honor an opt-out. We won't treat you differently for making a request.

11. Children

Our Website and services are for businesses and aren't directed to children under 13. We don't knowingly collect personal information from children under 13. If we learn we have, we'll delete it.

12. Where information is processed

We're based in the United States, and we process information here. Some service providers may process information in other countries.

13. Changes to this policy

We may update this policy. We'll post the new version here with a new Effective Date. If a change is material, we'll also post a notice on our Website, and we'll email clients.

14. Contact us

Growth Systems LLC · 8029 West McNab Rd, Tamarac, FL 33321 · contact@getgrowthsystems.com · (954) 335-7769